Shipping policy

Shipping Policy

Last Updated: 22/07/2026

Thank you for shopping with PrimeVibe. We are committed to delivering your orders safely and on time. Please read our Shipping Policy below for details about order processing, shipping, and delivery.

1. Order Processing

All orders are processed within 1–3 Business Days after payment is confirmed.
Orders are processed on business days only (Monday to Saturday, excluding public holidays).
During sales, festivals, or promotional events, processing times may be slightly longer.

2. Shipping Methods

We partner with trusted courier services to deliver your orders safely.

Available shipping methods include:

Standard Shipping
Express Shipping (where available)

The available shipping options will be displayed during checkout based on your delivery location.

3. Delivery Timeframes

Estimated delivery times are:

Metro Cities: 2–5 Business Days
Other Cities & Towns: 3–7 Business Days
Remote Areas: 5–10 Business Days

Please note that these are estimated delivery times and may vary depending on courier availability, weather conditions, and your location.

4. Shipping Costs

Shipping charges are calculated during checkout.

Standard Shipping: ₹30
Express Shipping: ₹50
Free Shipping: Available on orders above ₹499

Any applicable shipping charges will be displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive:

A shipping confirmation email and/or SMS
A tracking number
A tracking link to monitor your shipment in real time

If you do not receive tracking information within 1–2 Business Days after your order has been shipped, please contact us at kumaramarnath2005@gmail.com.

6. Delivery Issues and Delays

While we strive to deliver every order on time, delays may occur due to:

Weather conditions
Public holidays
Courier service disruptions
Natural disasters
Government restrictions
Incorrect or incomplete shipping addresses
Other circumstances beyond our control

If your package is significantly delayed or marked as delivered but has not been received, please contact us within 7 days of the expected delivery date so we can assist you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

Delivery may be delayed.
Additional shipping charges may apply for re-delivery.
We are not responsible for orders delivered to an incorrect address provided during checkout.