Refund policy

Return & Refund Policy

Last Updated: 22/07/2026

At PrimeVibe, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

The item is unused, unwashed, and in its original condition.
The product is returned with all original tags, accessories, manuals, and packaging.
The return request is submitted within 7 Days of receiving your order.
The product is not listed as a non-returnable item.

PrimeVibe reserves the right to reject returns that do not meet these conditions.

2. Return Timeframe

You can initiate a return within 7 Days from the date your order is delivered.

To request a return, please contact us at:

Email: kumaramarnath2005@gmail.com

Please include:

Your Order Number
Reason for the return
Photos (if the product is damaged or defective)

3. Refund Process

Once we receive and inspect your returned item:

You will be notified of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.
Refunds are generally completed within 5–7 Business Days.

Please note that your bank or payment provider may take additional time to reflect the refund after it has been processed.

4. Exchange Policy

We offer exchanges for:

Damaged products
Defective products
Incorrect items received
Size replacement (if applicable)

Exchange requests must be made within 7 Days of delivery and are subject to product availability.

5. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect:

Contact us within 7 Days of delivery.
Email us at kumaramarnath2005@gmail.com.
Include your order number and clear photos or videos showing the issue.

After verification, we will arrange a replacement, exchange, or refund at no additional cost.

6. Non-Returnable Items

The following items are generally not eligible for return:

Used or damaged products (unless received damaged)
Products without original packaging or tags
Personalized or customized items
Gift cards
Digital products or downloadable items
Hygiene and personal care products once opened
Clearance or final sale items (unless defective)

7. Return Shipping Costs

If the return is due to our error (wrong item, damaged, or defective product), PrimeVibe will bear the return shipping cost.
If the return is for any other eligible reason (such as a change of mind), the customer may be responsible for the return shipping charges unless otherwise stated.

8. Order Cancellations

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if your order meets our return eligibility criteria.